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Acceptable Use Policy

Data Request Policy

  1. Privacy Policy Please see our Privacy Policy for further information on what type of information we collect, how it is used and when it may be disclosed. Subject to our Privacy Policy, this Data Request Policy describes the types of requests for data that we may receive and how we may respond to such requests.
  2. Types of Requests We receive the following types of requests concerning customer data: Data Requests. A data request is a request for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), we require data requests to be made through formal Pakistani legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
  3. – Court Orders
  4. – Search Warrants
  5. – Legal process received from outside Pakistan may require a Mutual Legal Assistance Treaty  with Pakistan
  6. – FIA requests
  7. – Other forms of legal process
  8. Preservation Requests. A preservation request asks Hostermind to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
  9. – Identification of the account(s) at issue (as further described in Section 4 below);
  10. – Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead );
  11. – Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that we are being asked to retain; and
  12. – A valid return email address and phone number.
  13. Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm, death or terrorism. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.
  14. Information to Include in a Request The following information must be included in a request for customer data:- First and last name of the customer and email address associated with the account; and
  15. – Domain name and/or IP address associated with the account. We may not be able to respond to a request without this information. Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
  16. Fees: We may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
  17. Submitting a RequestAll requests should be mailed or emailed to the following:
  18. Guldara Chowk Kakshall Peshawarn
  19. Email: [email protected]
  20. Phone: 0092-324-9925133 , 0092-308-9184029
  21. IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER.
  22. Available Information Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data: Non-Content. We will produce non-content information such as basic subscriber information which may include the following subject to a valid request:- Name
  23. – Email addresses
  24. – Date and time of account creation
  25. – Billing information
  26. – IP Logs
  27. – Credit Card Details
  28. Content. We will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

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